How Many Calls Is Your Business Losing Every Day?

The Invisible Problem

Here's a number that surprises most business owners: the average SMB loses between 15% and 25% of its incoming calls. That's one in five calls — unanswered, gone, potentially to a competitor.

The alarming part? Most managers have no idea.

Without proper tracking tools, missed calls are invisible. Your PBX might log them somewhere, but unless you're actively looking — and most people aren't — those opportunities disappear silently.

Why Native PBX Reports Aren't Enough

Every modern PBX system includes some reporting. 3CX has its call reports. Yeastar has its statistics module. They're fine for very basic visibility — total calls, average duration — but they fall short when you need to answer real business questions:

• At exactly what hours are we losing the most calls?
• Which queue has the worst answer rate?
• Is my team understaffed on Monday mornings?
• Which agent handles the most calls per hour?

Native reports weren't designed to answer these questions. They were designed to satisfy a checkbox.

What Good Analytics Looks Like

With a proper analytics layer — like Expert Statistics — you get:

By hour of day: See exactly when calls spike and when abandonment peaks. You'll discover patterns you never knew existed.

By queue: Some queues are buried in calls while others are idle. Analytics surfaces this immediately.

By agent: Understand individual performance objectively. Coaching becomes specific and fair.

Week over week: Are things improving? Deteriorating? Trending analytics answers this automatically.

The Business Case

Let's do simple math. If your business receives 100 calls per day and you lose 20% — that's 20 missed opportunities daily. If even 10% of those could have become clients at an average order value of €500, that's €1,000/day in missed revenue.

Expert Statistics costs €49/month for a typical SMB. The ROI case writes itself.

How to Start

The fastest way to understand your call data is a 20-minute demo with your own system connected. You'll see your actual missed calls, your actual peak hours, your actual team performance — not demo data.

Request a demo →