Insights AI

What is Insights AI?

Insights AI brings enterprise-grade voice analytics to SMBs. Every call is automatically transcribed, summarized and analyzed for sentiment — giving managers the quality intelligence that used to require a team of analysts.

Key Features

Automatic Transcription with Speaker Separation

Every call is transcribed automatically with speaker identification. Never listen to a recording just to find one piece of information again.

Smart Summaries & Topic Extraction

AI generates a concise summary of each call and identifies the key topics discussed — reason for calling, outcome, action items.

Sentiment Analysis

Detect customer sentiment (positive, neutral, negative), identify friction points and flag calls that need attention.

Quality Scoring

Automated FCR (First Call Resolution) scoring. Create custom evaluation grids and score agents consistently at scale.

Macro Analytics

Performance analysis by period, agent or team. Sync insights with your CRM for a complete customer view.

Pricing

Includes transcription, summaries and sentiment analysis. Fair use: 30 hours/month/user (pooled).